Policies & Reservations

Arrival and Departures

  • Check-in is after 4PM / Check-out before 10AM

General

  • The complete rental agreement can be found here.

  • Occupants must be 21 years old or older.

  • 2 night minimum for all cabins.

  • Check-ins welcome any day of the week. Please no check-ins or outs on Christmas Day or Easter Sunday!

  • If occupancy of any cabin is more than the stated maximum occupancy, you may be asked to leave with no refund and/or there will be a charged of $100 per extra person per night. Children count as occupants.

  • Active Military or Return Guest? Please let us know and we'll have a bottle of wine in your cabin for you to say "Thanks!"

Cabin Occupancies

Maximum Four Persons

  • Jim's Cabin

  • Raven's Roost

Maximum Two Persons

  • Tootsie's Cabin

  • Wandering Bear Cabin

  • Fish Pond Cabin

  • Duck Pond Cabin

  • Owl's Nest Cabin

  • Ceilidh Cabin

When making a reservation you agree to the following statement:

When using a canoe, I assume the risks inherent in canoeing. I hereby release and agree to indemnify and hold harmless Pine Gables Cabins, its owners and employees from any and all liability that may arise as a result of this recreational activity. I agree that at all times there must be one Personal Flotation Device in each boat per each person, and I accept responsibility for there being such devices in the boat for each person. I agree that children under 14 years of age and any non-swimmer must wear a life jacket at all times, and I accept responsibility for each such child and/or non-swimmer wearing a life jacket at all times.

Payment

50% due at time of reservation with the balance due 30 days prior to arrival. (The entire amount of your stay is due at the time of reservation for bookings within the next 30 days.)

You will receive a conformation email as soon as you make a reservation. When the second payment is processed you will receive an email with your itemized statement and an email with directions and the code for the key box. You do not check in at an office, you go straight to the cabin.

We accept MasterCard, Visa, and American Express. Reservations cannot be confirmed or "dates held" until payment is made.

Cancellation Policy

Cancellations 30 days before arrival will receive a full refund minus a $35 booking fee.

Cancellations less than 30 days prior to arrival will receive a refund (less $35) ONLY for the days we are able to rebook the cabin.

No shows or early departures are due no refund.

If you do need to cancel, we will make every effort to rebook the cabin if you allow us enough time to do so. Please realize that if you cancel less than 30 days before your reservation, it may not be possible for us to rebook the cabin that our guests usually plan months in advance.

(We cannot make exceptions to the above cancellation policy.) We highly recommend buying travel insurance if there is any possibility of cancelation. Go to insuremytrip.com for more information.

Pets

We are pet friendly! We love animals and want you and your pet to enjoy some time in the mountains! We do charge a $35 pet-fee.

All our cabins are pet-friendly and set up for a mountain getaway with a dog, complete with a pail of toys. For pets other than dogs, email us.

  • You will be expected to pick up your dog's waste from the grounds and place it in a plastic baggy in the outdoor trash can.

  • We allow only adult dogs. No puppies under 1 1/2 years old, please. Your dog must be friendly, housebroken and deflead.

  • Pets are welcome inside the cabins, but you will be responsible for any damages, fleas, clean-ups or accidents.

  • The pet owners are responsible for their pets (maximum of two) at all times. (Please ask us if your pets number more than two and we will try to accommodate your "family".)

  • We reserve the right to make your pet find other accommodations if he or she at any time disturbs our other guests.

  • When outdoors they must be on a leash at all times. Also note that leashed pets are allowed at Chimney Rock Park and on the walking paths and boardwalk of Lake Lure.

  • Please no baths in the easily scratched shower, and pets must be crated when left alone.

  • No refunds will be granted to early departures due to problem pets. (Not that we have never had a single problem with a pet guest)

Smoking

We ask that there be absolutely no smoking inside the cabins. There will be a mandatory minimum $250 cleaning fee for smoking in the cabins. You are welcome to do so on the porch.

Absolutely no bonfires, campfires, or fire pits permitted on the premises. The risk of a wildfire is simply too high!

The use of fireworks or firearms of any kind are not permitted.

Motorcycles, Motorhomes, & Trailers

Many guests have enjoyed our cabins on motorcycles. Our driveway is gravel so be very careful with sport bikes. All motorcycles must have proper mufflers. Please call or email before bringing trailers, motorhomes, or extremely low-clearance vehicles.

How can I make a reservation or contact you?

Our website allows you to make a secure online reservation (via Reservation Key) clicking the "RESERVE CABIN” button on the Cabins page.

When your second payment is processed we will send you an email with our personal phone number so that you can call us if you have questions or concerns.

We do not have our phone number on the website as we cannot take a reservation or "check availability" without internet access when we are running errands, cleaning cabins, or working other jobs. If you have questions that I haven't addressed, please allow us to email you back or call you at a time of convenience, as mobile phone coverage is limited in and around Lake Lure.

Please reach us via email at: PineGables@aol.com

Please see our FAQ's page for many popular questions.